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Outlook Masterclass – 1 Day Course – Online

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This course is endorsed by the Institute of Administrative Management

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This 1 Day Course is delivered online and is split into 2 half days.

Dates and timings

10-11 August 2021, 1.00-4.30pm

12 – 13 October 2021, 1.00-4.30pm

What will I learn from this Outlook Masterclass?

Over the years applications like Microsoft Outlook have grown in sophistication and refinement to the point where they really can help you do your job better, and take some of the pressure off. Our Outlook Masterclass is designed to help you do this.

Outlook is now a mature and fully-fledged assistant for you; learning to exploit its capabilities will help you make the most of your time and simplify and automate other office tasks that until now have been tediously manual or just impossible. In our experience, Outlook Masterclass course delegates save 90 minutes every day using our Outlook tips. That’s 7.5 hours a week given back to you to do other things!

This Masterclass covers the following:

  • Using Tasks to organise your work, manage your time and projects
  • Managing your Inbox as a pro
  • Time saving Calendar hacks
  • Managing and organising your Contacts to make your life easier

With MS Outlook you can:

Convert information in emails straight into contacts, appointments and tasks with a click of the mouse

You are going to love this. Instead of all that palaver toggling between an email and a new contact window, copying and pasting individual snippets of information from one to the other, which seems to take ages (and then sometimes copy or paste doesn’t work), we’ll show you how to add a new contact, plus any relevant information from their email, in less than two seconds! You won’t believe how much time this will save you.

Carry out mail merges to email, just as you do with Word

Most of us have emailed a letter to invite delegates to an event. How about doing the merge direct to email instead? That’s right: send personalised emails to hundreds of people from one email message. No more anonymous ‘Dear All’ emails with the recipients dumped in BCC: after this course!

Manage your and your manager’s projects with the Tasks function

PAs are invariably inundated with tasks from their bosses, other managers, colleagues etc. How do you keep track of and prioritise them? Simple: you learn how to use the tasks function in Outlook to track EVERY task seamlessly. This session often leaves delegates literally speechless!

Personalise your diary and run your manager’s at the same time

You get a call from a client who wants to meet your manager. You give yourself a crick in the neck as you try to match your boss’s calendar with your caller’s availability. Outlook provides a beautifully clear and easy way to view multiple calendars and dates hands-free!

Colour coding

Colour code incoming emails so you can see at a glance when your manager emails you.

Email Templates

Send out standard emails with just a few keystrokes.

Colouring your appointments

Learn how to colour your appointments automatically without using categories.


Create multiple email auto-signatures for multiple managers.


Find out how to use voting buttons; a brilliant function when you have standardised responses.

Create rules to automate Outlook tasks

This includes such incredibly useful rules as diverting CC’d emails to your boss into a separate folder soshe can quickly scan them; automatically printing certain emails; making sure you never forget an email attachment ever again.


Link contacts into ad hoc groups, such as from management and project teams.

Send out a Christmas party invitation

This is an excellent example of how Office can take some of the load off your shoulders. Your boss has asked you to invite 1,000 people to the Christmas party – how are you going to do it? Easy: enable Outlook’s voting buttons in the invitation email, creating separate folders for ‘Accept’ and ‘Decline’ replies, setting up rules to divert the responses into the right folders. Auto replies can also be set up so ‘Accept’ replies are sent an email with the venue, map and timing details while ‘Decline’ replies are sent a simple ‘Thank you’. The beauty of this is that once it is set up – which really is easy to do – you won’t have to lift a finger. Sounds great, doesn’t it? And just think how much time it can save you.

Free Tips

  • Pull an email into your contacts to create a new business card.
  • Press Insert button to flag your emails.
  • Press Ctrl and Enter to send your email straight away.


156 Time saving tips within 50+ pages (2007,2010,2013 and 2016)

A training course that really scores

All Today’s PA delegates are asked to evaluate the course as it finishes. Delegates regularly give us 5 out of 5, and 1 in 6 have said it’s the best course they’ve ever attended.

Our credentials

Multi Award-Winning PA Training

Today’s PA was named “Best PA Training Provider in the UK” six years running, having been voted for by thousands of Assistants in the PA Voice Awards 2015, 2016, 2017, 2018, 2019 and 2020.

A Professional Trainer for Professional PAs

Your principal trainer, Paul Pennant, is the founder and Managing Director of Today’s PA. Paul started Today’s PA with a clear vision: to take his own experiences as a PA, office manager and business director and create training courses that meet the challenging real-world needs and aspirations of modern business professionals.

With the rapid advances in technology, Paul has specialised in helping PAs to utilise this technology to save time and reduce stress. He covers all Microsoft Office products at all levels. He is a Microsoft Office Specialist Master. With a post-graduate degree in business studies, few, if any, trainers are better qualified to deliver and lead the workshop for Today’s PAs – for you.

Our clients

  • PAs from over 80 countries have attended our workshops
  • Over 4000 companies, many of them blue-chip, have sent PAs to be trained successfully by Today’s PA
  • PAs fly into the UK from around the world to attend

Your Investment

Your investment is just £429 + VAT.

This include:

  • Pre/post-course activity listed below
  • Handouts – 156 tips within 50+ pages posted to you in advance
  • Today’s PA stationery

Pre/post-course activity

Pre-course assessment

When you commit your valuable time to Today’s PA, we want you to know that we understand and recognise that commitment. We want to do everything we can to ensure that the workshop is thoroughly worthwhile for you. Being properly prepared will play a key part in achieving that success. Indeed, your success is our success.

If you get what we promise from the Outlook Masterclass – and we know you will – we are confident you will recommend it to peers and colleagues. So we would like you to complete a short questionnaire, just before you attend the workshop, in order to give us a snapshot of the kind of person and PA you are, how you became a PA and what are your issues, frustrations, hopes and ambitions.

When you arrive at the workshop, you will feel that you are among friends who understand you – and you are because your trainers and course designers have all been where you are now. Doesn’t that give you a warm, fuzzy feeling?

You may wish to have a look at this video for some ways to save time with tech.

Post-course support

Once the workshop is over, we don’t just wave you goodbye and close the door. When you leave, you take with you our ongoing commitment to your success, which includes:

  • Free membership of the Today’s PA network
  • Email support from a nationwide network of experienced PAs
  • A platform to voice your opinions through our regular email newsletter
  • Professional help and information just a phone call away
  • Ongoing help with time-saving tips to make your day easier
  • ‘Hot tips’ email alerts to keep you up to date with the latest advice and info on new courses

Executive summary for managers

Over the years, Microsoft Outlook has grown in sophistication and refinement, to the point where it really can help you to perform your job better, keep you more organised; saving time and stress. In our experience, even the most seasoned PAs don’t use Outlook to its full potential.

This Outlook Masterclass will show your PAs how to get the very most from Outlook; taking the stress out of event organisation, and managing those important projects. Diary management becomes a breeze. But the bit that we find excites our PAs the most is automating those time consuming, tedious tasks which save them hours! Microsoft Outlook, as you’re probably starting to realise, really can be a PA, for your PA!

Why choose this Outlook Masterclass?

What makes this Outlook Masterclass stand out from all the others is mostly that it has been created by PAs and is targeted directly at PAs and other admin professionals. Not only will your PAs be receiving the very best in training from us, but they will be surrounded by a wealth of knowledge and experience in the form of the other PAs present. They will feel positively spoilt by this rare training and networking opportunity, and will return to work feeling confident, empowered, motivated, and of course with completely current expertise.

Group work and discussion are encouraged throughout the workshop. We don’t simply talk at our PAs; we involve them, listen to them and work with them. We make sure your individual PAs needs are met.

We know, that with so much valuable information to impart on our PAs, there really is a lot for them to take on board. That’s why we’ve gone that extra mile to ensure that your PAs really takes away as much as possible from this workshop. We provide them with easy to navigate, comprehensive hand-outs, covering everything discussed in the workshop, and much more. As a graduate of this workshop, your PA will become a lifetime member to our PA network; no question too big or small, we are always at the other end of the phone or email, ready to help.

In-house bespoke training

Even if you can’t make it to one of our venues, don’t despair – why not let us come to you?

There are many good reasons for keeping the Outlook Masterclass in-house: it makes for greater efficiency and ensures everything is focussed on your organisation’s business. The course can be adapted to your organisation’s specific needs so that it perfectly aligns with its culture and values.

Your PAs can also network and share their experiences of the course, thus strengthening the PA role within your organisation.

Outlook Masterclass – 1 Day Course – Online
Date: 10-08-2021
Days: Online
Location: Online
Places: 4
Price: £429.00
Outlook Masterclass – 1 Day Course – Online
Date: 12-10-2021
Days: Online
Location: Online
Places: 5
Price: £429.00
May I take this opportunity to thank you most sincerely for our training session yesterday at Hilton Wembley.  I can honestly say that is was one of the best training sessions I have attended, to the point, quick, sharp, move on it was the perfect pace. I hope that I am able to attend a future course with you in the future.
Fantastic class.  I have now categorised all my tasks and the tip of converting emails into tasks or contacts is amazing and I have been using it ever since. My aim is to take a page from the handbook every day and practice the tips. Paul I have now saved so much time I only work 2 days a week - only kidding but truthfully all the tips from every class have made me realise just how many functions are available.
There is simply no greater trainer out there than Paul Pennant. I brought him to Facebook today & he blew everyone away. Book him now.
Today we had a brilliant course on Time Management using Outlook. Paul Pennant is an amazing trainer and to deliver to a room of trainers he did an awesome job... Really recommend Paul and company :)
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