The Assertive Assistant – 1 Day Course – Online

This 1 day course is delivered online and is split into 2 half days.

Dates and timings

8-9 November 2023, 9.00am-1.00pm
6-7 February 2024, 9.00am-1.00pm

As an Assistant, do you wish people took you more seriously? Do you struggle to get senior members of staff to listen to you? Do you start work a little early, miss lunch or eat at your desk (while being interrupted) and finish work a little later? Maybe the idea of saying “no“ to colleagues makes you feel nervous? Do you feel like you can be your complete self at work, or do you accommodate people so often you even forget who you are anymore?

If you have answered “yes“, you may struggle with assertiveness. Most people do! This course covers assertiveness in depth together with much much more! In this course (with no role play) we cover the following:

Learning modules

• Defining your role
• Defining assertiveness
• Why is assertiveness so difficult?
• A comprehensive list of assertive things to say/do
• Saying “no” with confidence and without feeling guilty
• Being who you are and saying what you feel
• 8 ways to persuade your colleagues
• Managing your manager/s
• Managing your time effectively
• Gaining control of your inbox
• Mastering minutes

Why choose this course?

• 100 pages of handouts
• 2 years of FREE post course support
• Endorsed by the IAM
• Certificate of attendance
• 100s of satisfied clients
• This course has been developed and refined over 17 years, keeping pace with the ever-changing role of the Assistant

How is this course delivered?

• This course can be delivered at your venue
• This course can be delivered online at the date and time convenient to you
• This course is delivered online and is split into 2 half days

Dates and timings

8-9 November 2023, 9.00am-1.00pm
6-7 February 2024, 9.00am-1.00pm

Your trainer

PAul Pennant

Founder & Owner of Today’s PA