The Assertive Assistant – 1 Day Course – Face-to-Face

Dates and timings

5 August 2024
9.00 – 17.00

9 December 2024
9.00 – 17.00

Venue

Wallacespace
Covent Garden,
53 Parker Street,
London, WC2B 5PT

As an Assistant do you wish people took you more seriously? Do you struggle to get senior members of staff to listen to you? Do you start work a little early, miss lunch or have it at your desk (while being interrupted) and finish work a little later? Maybe the idea of saying ‘no’ to colleagues makes you feel nervous? Do you feel like you can be your complete self at work, or do you accommodate people so often you even forget who you are anymore?

If you have answered yes, you may struggle with assertiveness. Most people do! This course cover assertiveness in depth and much much more! In this course with no role plays we cover the following:

Learning modules

• Defining your role
• Defining assertiveness
• Why is assertiveness so difficult?
• A comprehensive list of assertive things to say/do
• Saying “no” with confidence and not feeling guilty
• Being who you are and saying what you feel
• 8 ways to persuade your colleagues
• Managing your manager/s
• Managing your time effectively
• Gaining control of your inbox
• Mastering minutes

Why choose this course?

• 100 pages of handouts
• 2 years of FREE post course support
• Endorsed by the IAM
• Certificate of attendance
• 100s of satisfied clients
• I have been teaching this course for over 17 years

Your trainer

PAul Pennant

Founder & Owner of Today’s PA