It has literally transformed our way of working and freed up a great deal of time in our working day. We now almost always operate with less than half a dozen emails in our inboxes. Everything is neatly colour coded and sorted in our task list and, as you said, that fact that we can just add in a task whenever we are asked to do something means that we will (probably!) never forget anything again (other than to enter it in the first place, of course!)
