I’m writing to you to let you know, that I’ve already used some of your advice in my daily work. For now, most of it is the assertiveness part, as I did not have time to revise the handouts yet…
- I’m being more assertive in my communication:
– I’m not overly polite or pleading while asking people to do their job – and it is really working! The responses are quicker and no one ever complained about the change in my attitude.
– If someone is trying to make my job difficult, I’m now able to response in professional but assertive way, and usually they do back off 🙂
– I’ve talked with my line manager to resolve the difficult situation with one of my colleagues, and my point was taken into consideration – which is a huge success!
- I’ve improved my use of excel (just slightly)
– The tables I’m creating, even the quick ones, look more professional now, thanks to using colours, and it was noticed!
– ShiftF3 is my new friend, if I need to use the formulas
That said, I’m extremely happy with the course and the knowledge I’ve gained during that week – thank you very much for the great job you’ve done! 🙂
